How do I file a request to receive reimbursement through the Rail Protection Plan™ if there has been loss or theft?

How do I file a request to receive reimbursement through the Rail Protection Plan™ if there has been loss or theft?

  • Pass/ticket holders must file a police report within twenty-four (24) hours of the incident.
  • Pass/ticket holders may purchase a replacement rail pass or rail tickets in order to continue with his/her travel plans.
  • Upon return to North America, pass/tickets holder must submit the traveler request form to Rail Europe within thirty (30) days
    including a police report, replacement passes or tickets purchased abroad, Rail Protection voucher, airline tickets from North America to Europe and return. A brief explanation of the situation is also necessary to better evaluate the traveler request form.